FAQ
Frequently Asked Questions
Ordering & Payment
Q: Do you offer Cash on Delivery (COD)?
Yes! We offer Partial COD — pay a small advance online at checkout, and the rest when your order arrives. This helps us keep prices low and ensures faster processing for genuine orders.
Q: What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and popular wallets through our secure checkout.
Q: Can I cancel or modify my order after placing it?
Orders can be cancelled or modified within a few hours of placing them. Once your order is packed for shipping, we're unable to make changes. Reach out to us on Instagram DM or email us at -indipunkstreets@gmail.com as soon as possible.
Shipping & Delivery
Q: Where do you ship?
We currently ship pan-India. [Add: International shipping coming soon, if applicable.]
Q: How long does delivery take?
Orders are typically delivered within 5–7 business days, depending on your location. Metro cities are usually faster.
Q: Is shipping free?
[Fill in — e.g., "Free shipping on orders above ₹999. A flat ₹99 shipping fee applies below that."]
Q: How do I track my order?
Once shipped, you'll receive a tracking link via SMS/email/WhatsApp to follow your package in real time.
Q: What if I miss the delivery / refuse COD?
Since Partial COD requires an advance payment, please ensure someone is available to receive the order. Repeated non-delivery may affect your ability to place COD orders in future.
Product & Sizing
Q: What material are your bags made of?
Our bags are crafted from [durable water-resistant polyester/nylon canvas — fill in actual material], built to handle daily wear, city streets, and outdoor use.
Q: What are the dimensions/capacity of each bag?
Each product page lists exact dimensions, capacity, and strap length under the "Details" section. Still unsure? DM us your use case, and we'll help you pick.
Q: Are the designs printed or embroidered?
[Fill in — e.g., "High-definition digital print, fade-resistant and rain-safe."]
Q: Is the bag water-resistant?
[Fill in based on actual product — many of your lifestyle shots feature rain/outdoor use, so this is likely a common question.]
Returns & Exchanges
Q: What's your return/exchange policy?
We accept returns/exchanges within [7/10] days of delivery, provided the product is unused and in original packaging. [Add any exceptions.]
Q: My product arrived damaged/defective. What do I do?
Please share an unboxing photo/video within 24 hours of delivery to [email/Instagram/WhatsApp], and we'll arrange a replacement or refund — no questions asked.
Q: How long do refunds take to process?
Refunds are processed within 5–7 business days after we receive the returned item.
Other
Q: Do you restock sold-out designs?
Some designs are limited drops and won't return. Follow us on Instagram @indipunkstreets to catch restock announcements first.
Q: Do you offer bulk or custom orders?
Yes! For bulk orders or custom branding inquiries, reach out via email ID -indipunkstreets@gmail.com
